Support Manager

Hitapps is a GameDev company specializing in two areas: Hybrid-casual & Casual (Puzzle/Brain Teasers). We have several successful products in both categories with a combined total of over 100 000 000 downloads, and we are currently featured in the top charts in the Games section. We adhere to principles of openness and transparency, we are results-oriented while valuing work-life balance. 

Currently, we are in search of a talented Support Manager who will be entrusted to provide exceptional support and enhance the gaming experience for our users.

What are you working on?

• Genres: Puzzle, Casual, Word Games
• Platforms: iOS, Android

For which tasks (responsibilities)?

• Handling requests through the ticketing system;

• Responding to and moderating reviews on Google Play and App Store;

• Collecting feedback: analyzing player reviews and identifying the most common issues to improve the game;

• Diagnosing and resolving in-game issues;

• Collaboration with the development team: relaying information about critical bugs;

• Documentation: maintaining a knowledge base of common issues and solutions.

What kind of professional are we looking for?

• Relevant work experience of at least 1 year in the IT or gamedev industry;

• Excellent communication skills and ability to work in a team;

• Attention to detail and a high level of responsibility;

• Knowledge of English – Advanced;

• Knowing an additional language will be a plus.

Why do we enjoy working here?

• Official employment;

• High salary level;

• Medical insurance;

• 100% compensation for vacations, sick leave, and day-offs;

• Compensation for educational and sports activities;

• Work in a team without bureaucracy;

• Opportunity to influence processes within the department.

Let's create hits together!